FREQUENTLY ASKED QUESTIONS

Reception is open from 10:00 am  to 6:00 pm every day. Normal check-in time is 3:00 pm, and check-out time is 10h00.

A late check-out is available upon request and can be granted only if possible, but it is not guaranteed.

No, we do not change towels daily due to our commitment to environmental sustainability. There is however a towel heater in each bathroom. We offer one change per person for free during each stay upon request. Any extra daily change is available for 5 euros per set of towels.

For early arrivals and late departures, safe and secure luggage storage is available at reception during opening hours (10h00-18h00 everyday).

It is absolutely possible for arrivals to check in after reception closes (18h00). In this case we require a quick video chat with our reception staff prior to arrival to verify identity and explain the easy and safe check-in procedure.

We do not provide breakfast, however we do sell a Breakfast Starter Package available upon request if ordered at least 24h in advance. You can contact us directly to order or look out for our email with the link to the order form.

All of our buildings are equipped with a small elevator for easy, step free access to our apartments, with the exception being our Charme and Unique apartments at our Le Marais location, each located on the 6th floor (elevator access to the 5th, then it’s a one floor walk up).

We have a wide variety of apartments ranging from the studio for 2 to a large 3 bedroom for up to 6 people. Many of our bigger apartments have 2 bathrooms. For large parties is of course possible and recommended to reserve several apartments, in which case do not hesitate to reach out to us (the earlier the better for maximum availability) so we can bundle them close to each other.Here is the breakdown of our apartments :SAINT-HONORÉCATEGORYBEDROOMSBATHROOMSSIZE (m2)MAX. OCCUPANCYUNITS AVAILABLE44AS Studio11212244AS One Bedroom11394244AS 2 Bedroom22656144AS Duplex22656145AS Studio11242 adults,1 child345AS One Bedroom11354445AS One Bedroom Suite12634 adults,1 child145AS Duplex12504 adults,2 children 45AS Penthouse226561LE MARAISCATEGORYBEDROOMSBATHROOMSSIZE (m2)MAX. OCCUPANCYUNITS AVAILABLEStudio114441One Bedroom Duplex114041Charme113641Unique114441So Chic21604 adults, 1 child5Prestige227564Classic327561

We have one apartment designed to be wheelchair accessible located on the ground floor of our Le Marais location. Though access to the building is step free, the building’s entrance doors do not open automatically. Also: our 3 buildings have a lift, but they cannot fit a wheelchair, only if it’s folded.Accessibility varies for our other apartments, some are duplexes with two levels connected by stairs, some have bathtubs, others walk in showers with one step. Please contact us before booking and tell us what you need. We'll help you pick the apartment that suits you and send photos or measurements if useful.